Process mapping is a key tool for understanding and improving business. The training provides an overview of the types of process maps, how to create and apply them, as well as best practices for process documentation and analysis.
You will learn the basics of process mapping and its importance for improvements, different types of maps (flows, swimlane, value stream) and techniques for documenting the current and future state. The focus is on analyzing bottlenecks, inefficiencies and finding opportunities for improvement. Through practical exercises and work with the software, the participants gain knowledge immediately applicable in practice.
The training is intended for process analysts, quality managers, members of improvement teams and anyone involved in process documentation or redesign.
The training is designed in 180 minutes (one day). During the training, you go through three different segments (each lasting 60 minutes).
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