Scout is an advanced process and task mining tool that uses artificial intelligence to automatically map business processes and tasks. It allows organizations to gain complete insight into the actual functioning of the business, identify bottlenecks and inefficiencies, recognize patterns in work and discover opportunities for optimization.
Scout automatically structures employee interactions with the computer and creates a visual "work graph" for detailed insight into work flows.
Through intelligent models, Scout links activities with key performance (eg SLA exceedances), discovers the causes of problems and provides recommendations for action.
Scout offers benchmarking, hotspot analysis and a Work Insights module to classify activities into useful, non-productive and secondary, which simplifies the identification of optimizations.
With our experience in process optimization and the application of advanced technologies, we help you get the most out of Scout. We focus on customizing tools for your business, quickly identifying opportunities for improvement and turning insights into measurable results.
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